If the jewellery damages or breaks due to a production fault:
Please email the following
1) your order number,
3) clear photo(s) of the damage.
We reserve the right to deny unreasonable repairs, returns, and exchanges.
If we are able to repair or exchange your piece, we will issue you a confirmation email with a RE number and shipping instructions.
Please do not send us back your damaged jewellery prior to our confirmation.
All repairs are subject to shipping charges.
If the damage is of your own fault: please bring it to your local jeweller for repair.
Feel free to contact us through for your repair inquiry.